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.CriterionScoreForm-module__mKtWEG__form{gap:var(--indent-lg);flex-direction:column;display:flex}.CriterionScoreForm-module__mKtWEG__header{justify-content:space-between;align-items:center;display:flex}.CriterionScoreForm-module__mKtWEG__actions{padding-top:var(--indent-lg);justify-content:flex-end;gap:var(--indent-2xs);display:flex}
.AssessmentScoreIndicator-module__kyM99a__assessmentScoreIndicator{justify-content:center;align-items:center;display:flex;position:relative}.AssessmentScoreIndicator-module__kyM99a__assessmentScoreIndicator_size_sm{width:32px;height:32px}.AssessmentScoreIndicator-module__kyM99a__assessmentScoreIndicator_size_md{width:40px;height:40px}.AssessmentScoreIndicator-module__kyM99a__assessmentScoreIndicator_size_lg{width:64px;height:64px}.AssessmentScoreIndicator-module__kyM99a__svg{width:100%;height:100%;position:absolute}.AssessmentScoreIndicator-module__kyM99a__circleBackground{fill:none;stroke:var(--color-base-90)}.AssessmentScoreIndicator-module__kyM99a__circleProgress{fill:none;stroke:var(--color-green-1);stroke-linecap:round;transform-origin:50%;transform:rotate(-90deg)}.AssessmentScoreIndicator-module__kyM99a__circleProgress_band_green{stroke:var(--color-green-1)}.AssessmentScoreIndicator-module__kyM99a__circleProgress_band_yellow{stroke:var(--color-yellow-1)}.AssessmentScoreIndicator-module__kyM99a__circleProgress_band_red{stroke:var(--color-red-1)}.AssessmentScoreIndicator-module__kyM99a__scoreText{z-index:1}
.ScoreBadge-module__ivD-xG__scoreBadge{min-width:56px;padding:var(--indent-6xs) var(--indent-4xs);border-radius:var(--br-sm);justify-content:center;align-items:center;display:flex}.ScoreBadge-module__ivD-xG__scoreBadge_variant_filled{border:1px solid var(--color-green-5);background-color:var(--color-green-4)}.ScoreBadge-module__ivD-xG__scoreBadge_variant_neutral{border:var(--border-neutral);background-color:var(--color-base-100)}.ScoreBadge-module__ivD-xG__scoreBadge_variant_critical{border:1px solid var(--color-red-5);background-color:var(--color-base-100)}
.ScorePercentage-module__9SgqAq__scorePercentage{color:var(--color-base-40)}.ScorePercentage-module__9SgqAq__scorePercentage_band_green{color:var(--color-green-2)}.ScorePercentage-module__9SgqAq__scorePercentage_band_yellow{color:var(--color-yellow-2)}.ScorePercentage-module__9SgqAq__scorePercentage_band_red{color:var(--color-red-2)}
.AssessmentSection-module__odDcVq__assessmentSection{--section-separator:2px solid var(--color-base-90);flex-direction:column;display:flex}.AssessmentSection-module__odDcVq__header{padding:var(--indent-lg) var(--indent-xl);align-items:center;gap:var(--indent-sm);display:flex}.AssessmentSection-module__odDcVq__accordion{flex-direction:column;display:flex}.AssessmentSection-module__odDcVq__categoryItem:not(:first-child){border-top:var(--section-separator)}.AssessmentSection-module__odDcVq__categoryTrigger{padding:var(--indent-lg) var(--indent-xl)}.AssessmentSection-module__odDcVq__categoryHeader{align-items:center;gap:var(--indent-2xs);display:flex}.AssessmentSection-module__odDcVq__categoryHeader__label{overflow-wrap:break-word;text-align:start;white-space:normal;flex-grow:1}.AssessmentSection-module__odDcVq__categoryHeader__warningIcon{flex-shrink:0}.AssessmentSection-module__odDcVq__criteriaList{padding:0 var(--indent-xl) var(--indent-xl);gap:var(--indent-2xs);flex-direction:column;display:flex}.AssessmentSection-module__odDcVq__notAssessedText{color:var(--color-base-60)}
.AssessmentContentCard-module__Oiri2q__assessmentContentCard{padding:var(--indent-lg);border:var(--border-neutral);border-radius:var(--br-lg);background-color:var(--color-paper)}
.AssessmentCriterionItem-module__chePdW__content{gap:var(--indent-2xs);flex-direction:column;display:flex}.AssessmentCriterionItem-module__chePdW__header{justify-content:space-between;align-items:center;display:flex}.AssessmentCriterionItem-module__chePdW__scoreSection,.AssessmentCriterionItem-module__chePdW__actions{align-items:center;gap:var(--indent-2xs);display:flex}.AssessmentCriterionItem-module__chePdW__generationTypeBadge{color:var(--color-base-60);justify-content:center;align-items:center;gap:var(--indent-5xs);display:flex}.AssessmentCriterionItem-module__chePdW__body{gap:var(--indent-5xs);flex-direction:column;display:flex}
.ReviewSummaryCard-module__Su-KqG__content{gap:var(--indent-5xs);flex-direction:column;display:flex}.ReviewSummaryCard-module__Su-KqG__header{justify-content:space-between;align-items:center;display:flex}.ReviewSummaryCard-module__Su-KqG__title{align-items:center;gap:var(--indent-5xs);display:flex}.ReviewSummaryCard-module__Su-KqG__author{align-items:center;gap:var(--indent-xs);display:flex}.ReviewSummaryCard-module__Su-KqG__emptyText{color:var(--color-text-tertiary);font-style:italic}.ReviewSummaryCard-module__Su-KqG__editActions{align-items:center;gap:var(--indent-xs);display:flex}
.QualityReviewSummary-module__AOUWeG__qualityReviewSummary{gap:var(--indent-lg);flex-direction:column;display:flex}.QualityReviewSummary-module__AOUWeG__titleContainer{justify-content:space-between;align-items:center;gap:var(--indent-5xs);display:flex}.QualityReviewSummary-module__AOUWeG__titleActions{align-items:center;gap:var(--indent-2xs);display:flex}.QualityReviewSummary-module__AOUWeG__assesseeInfo{align-items:center;gap:var(--indent-sm);display:flex}.QualityReviewSummary-module__AOUWeG__assesseeInfoText{flex-direction:column;display:flex}.QualityReviewSummary-module__AOUWeG__email{color:var(--color-base-40)}.QualityReviewSummary-module__AOUWeG__datesContainer{gap:var(--indent-2xs);flex-direction:column;display:flex}.QualityReviewSummary-module__AOUWeG__dateField{justify-content:space-between;align-items:center;display:flex}.QualityReviewSummary-module__AOUWeG__dateValue{align-items:center;gap:var(--indent-2xs);display:flex}.QualityReviewSummary-module__AOUWeG__dateIcon{color:var(--color-base-40)}
.QualityReviewDetailsCard-module__qEtSNa__qualityReviewDetailsCard{height:100%}.QualityReviewDetailsCard-module__qEtSNa__headerTitleContainer{align-items:center;gap:var(--indent-5xs);display:flex}.QualityReviewDetailsCard-module__qEtSNa__qualityReviewDetailsCardContent{overflow:auto}.QualityReviewDetailsCard-module__qEtSNa__qualityReviewSummaryContainer{padding:var(--indent-lg) var(--indent-xl-plus);border-bottom:var(--border-neutral)}.QualityReviewDetailsCard-module__qEtSNa__assessmentContainer{flex-direction:column;display:flex}.QualityReviewDetailsCard-module__qEtSNa__emptyStateContainer,.QualityReviewDetailsCard-module__qEtSNa__cardsContainer{padding:var(--indent-lg) var(--indent-xl-plus);gap:var(--indent-2xs);flex-direction:column;display:flex}.QualityReviewDetailsCard-module__qEtSNa__verifyArea{padding:var(--indent-md) var(--indent-xl-plus);gap:var(--indent-2xs);flex-direction:column;display:flex}.QualityReviewDetailsCard-module__qEtSNa__dangerZone{padding:var(--indent-3xl) var(--indent-xl-plus);align-items:flex-start;gap:var(--indent-lg);flex-direction:column;display:flex}.QualityReviewDetailsCard-module__qEtSNa__dangerZoneDescription{color:var(--color-base-40)}
.AssessmentScoreCard-module__jaQDea__assessmentScoreCard{gap:var(--indent-xs);flex-direction:column;display:flex}.AssessmentScoreCard-module__jaQDea__header{justify-content:space-between;align-items:flex-start;gap:var(--indent-lg);display:flex}.AssessmentScoreCard-module__jaQDea__header__titleSection{flex:1}.AssessmentScoreCard-module__jaQDea__titleSection{gap:var(--indent-5xs);flex-direction:column;display:flex}.AssessmentScoreCard-module__jaQDea__titleRow{align-items:flex-start;gap:var(--indent-5xs);display:flex}.AssessmentScoreCard-module__jaQDea__categoryList{padding-top:var(--indent-xs);gap:var(--indent-5xs);flex-direction:column;display:flex}.AssessmentScoreCard-module__jaQDea__category{align-items:center;gap:var(--indent-2xs);grid-template-columns:auto 1fr auto;display:grid}.AssessmentScoreCard-module__jaQDea__label{overflow-wrap:break-word;white-space:normal}.AssessmentScoreCard-module__jaQDea__category_unassessed{opacity:.32}.AssessmentScoreCard-module__jaQDea__viewDetailsButton{align-self:flex-start}
.QualityInfo-module__TelPza__qualityInfo{gap:var(--indent-lg);flex-direction:column;display:flex}.QualityInfo-module__TelPza__assessmentInfo{align-items:center;display:flex}.QualityInfo-module__TelPza__assessmentInfo__assessor{flex:1}.QualityInfo-module__TelPza__assessor{align-items:center;gap:var(--indent-sm);display:flex}.QualityInfo-module__TelPza__assessorInfoText{flex-direction:column;display:flex}.QualityInfo-module__TelPza__nameRow{align-items:center;gap:var(--indent-5xs);display:flex}.QualityInfo-module__TelPza__email{color:var(--color-base-40)}.QualityInfo-module__TelPza__dropdownItem{align-items:center;gap:var(--indent-lg);display:flex}.QualityInfo-module__TelPza__dropdownItemText{flex-direction:column;align-items:flex-start;display:flex}.QualityInfo-module__TelPza__dropdownItemDate{color:var(--color-base-40)}.QualityInfo-module__TelPza__tooltipContent{gap:var(--indent-3xs);flex-direction:column;display:flex}.QualityInfo-module__TelPza__aiSection{gap:var(--indent-2xs);flex-direction:column;display:flex}.QualityInfo-module__TelPza__aiSectionRow{padding:var(--indent-6xs) 0;align-items:center;gap:var(--indent-sm);display:flex}.QualityInfo-module__TelPza__aiSectionBadge{min-width:40px;min-height:24px;padding:0 var(--indent-5xs);border-radius:var(--br-lg);border:1px solid;justify-content:center;align-items:center;display:flex}.QualityInfo-module__TelPza__aiSectionBadge_level_0{border-color:var(--color-red-3);background-color:var(--color-red-4);color:var(--color-red-2)}.QualityInfo-module__TelPza__aiSectionBadge_level_1{border-color:var(--color-orange-dark);background-color:var(--color-orange);color:var(--color-pirate-gold)}.QualityInfo-module__TelPza__aiSectionBadge_level_2{border-color:var(--color-yellow-5);background-color:var(--color-yellow-4);color:var(--color-pirate-gold)}.QualityInfo-module__TelPza__aiSectionBadge_level_3{border-color:var(--color-blue-3);background-color:var(--color-blue-4);color:var(--color-blue-2)}.QualityInfo-module__TelPza__aiSectionBadge_level_4{border-color:var(--color-blue-5);background-color:var(--color-blue-4);color:var(--color-blue-2)}.QualityInfo-module__TelPza__aiSectionBadge_level_5{border-color:var(--color-green-5);background-color:var(--color-green-4);color:var(--color-green-2)}.QualityInfo-module__TelPza__aiSectionInfoText{align-items:flex-start;gap:var(--indent-5xs);display:flex}.QualityInfo-module__TelPza__aiSectionInfoIcon{color:var(--color-base-60)}.QualityInfo-module__TelPza__aiSectionAvatarArea{justify-content:center;align-items:center;width:40px;display:flex}.QualityInfo-module__TelPza__aiSectionRow__agentInfo{flex:1}.QualityInfo-module__TelPza__aiSectionAgentInfo{align-items:center;gap:var(--indent-5xs);flex-wrap:wrap;display:flex}.QualityInfo-module__TelPza__aiSectionActionBadge{padding:var(--indent-6xs) var(--indent-5xs);border:var(--border-neutral);border-radius:var(--br-sm);background-color:var(--color-paper);justify-content:center;align-items:center;display:flex}
.SlaCard-module__ddy7_a__slaCard{gap:var(--indent-2xs);flex-direction:column;display:flex}.SlaCard-module__ddy7_a__row{align-items:baseline;gap:var(--indent-2xs);display:flex}.SlaCard-module__ddy7_a__row__value{flex:1}.SlaCard-module__ddy7_a__value{justify-content:flex-end;align-items:center;gap:var(--indent-5xs);text-align:right;display:flex}.SlaCard-module__ddy7_a__slaStatus{flex-direction:column;align-items:flex-end;display:flex}.SlaCard-module__ddy7_a__slaDate{color:var(--color-base-40);font-variant-numeric:tabular-nums}.SlaCard-module__ddy7_a__customerSatisfactionResponse{align-items:center;gap:var(--indent-2xs);display:flex}.SlaCard-module__ddy7_a__customerSatisfactionResponse__text{flex:1}.SlaCard-module__ddy7_a__rating{min-width:40px;min-height:24px;padding:0 var(--indent-5xs);border-radius:var(--br-lg);justify-content:center;align-items:center;gap:var(--indent-6xs);border:1px solid;display:flex}.SlaCard-module__ddy7_a__rating_score_1{border-color:var(--color-red-3);background-color:var(--color-red-4);color:var(--color-red-2)}.SlaCard-module__ddy7_a__rating_score_2{border-color:var(--color-orange-dark);background-color:var(--color-orange);color:var(--color-pirate-gold)}.SlaCard-module__ddy7_a__rating_score_3{border-color:var(--color-yellow-5);background-color:var(--color-yellow-4);color:var(--color-pirate-gold)}.SlaCard-module__ddy7_a__rating_score_4{border-color:var(--color-blue-5);background-color:var(--color-blue-4);color:var(--color-blue-2)}.SlaCard-module__ddy7_a__rating_score_5{border-color:var(--color-green-5);background-color:var(--color-green-4);color:var(--color-green-2)}
.TimeCard-module__K1muba__timeCard{gap:var(--indent-2xs);flex-direction:column;display:flex}.TimeCard-module__K1muba__row{align-items:baseline;gap:var(--indent-2xs);display:flex}.TimeCard-module__K1muba__row__value{flex:1}.TimeCard-module__K1muba__rowValue{text-align:right}.TimeCard-module__K1muba__timeSection{gap:var(--indent-2xs);flex-direction:column;display:flex}.TimeCard-module__K1muba__breakdown{color:var(--color-base-40);align-items:center;gap:var(--indent-5xs);display:flex}.TimeCard-module__K1muba__lineChart{gap:var(--indent-6xs);display:flex}.TimeCard-module__K1muba__bar{border-radius:var(--br-lg);height:4px}.TimeCard-module__K1muba__bar_status_handling{background-color:var(--color-green-2)}.TimeCard-module__K1muba__bar_status_afterWork{background-color:var(--color-blue-2)}.TimeCard-module__K1muba__timeStamps{padding-top:var(--indent-2xs);gap:var(--indent-5xs);flex-direction:column;display:flex}.TimeCard-module__K1muba__timeStamp{align-items:flex-start;gap:var(--indent-2xs);display:flex}.TimeCard-module__K1muba__timeStamp__timeBox{flex-shrink:0}.TimeCard-module__K1muba__timeStamp__description{flex:1;min-width:0}.TimeCard-module__K1muba__description{overflow-wrap:break-word}.TimeCard-module__K1muba__timeBox{padding:var(--indent-6xs) var(--indent-5xs);border:var(--border-neutral);border-radius:var(--br-xs);background-color:var(--color-base-100);justify-content:center;align-items:center;display:flex}
.QualityReviewsCard-module__rF9Rvq__assessmentContainer{flex-direction:column;display:flex}.QualityReviewsCard-module__rF9Rvq__qualityInfoContainer{padding:var(--indent-lg) var(--indent-xl-plus)}.QualityReviewsCard-module__rF9Rvq__emptyStateContainer,.QualityReviewsCard-module__rF9Rvq__cardsContainer{padding:var(--indent-lg) var(--indent-xl-plus);gap:var(--indent-2xs);flex-direction:column;display:flex}
.TicketDetailsActions-module__fLFZJa__actions{align-items:center;gap:var(--indent-3xs);display:flex}
.DueDateSelect-module__f9j5Na__dueDateButton{color:var(--color-tertiary-4);align-items:center;gap:var(--indent-5xs);display:flex}.DueDateSelect-module__f9j5Na__infoValue{color:var(--color-tertiary-4)}.DueDateSelect-module__f9j5Na__infoValue_disabled{color:var(--color-base-60)}
.TicketDetailsFormBlock-module__POlhBG__infoSection{gap:var(--indent-2xs);flex-direction:column;display:flex}.TicketDetailsFormBlock-module__POlhBG__inlineFields{padding:var(--indent-6xs) 0;color:var(--color-tertiary-4);align-items:center;gap:var(--indent-sm);display:flex}.TicketDetailsFormBlock-module__POlhBG__assigneeRow{align-items:center;gap:var(--indent-5xs);display:flex}.TicketDetailsFormBlock-module__POlhBG__assigneeRow_unassigned{gap:var(--indent-lg);padding:0}.TicketDetailsFormBlock-module__POlhBG__error *{color:var(--color-red-1)!important}
.TicketDetailsCard-module__bZT8nW__cardHeader__headerBar{flex:1}.TicketDetailsCard-module__bZT8nW__headerBar{justify-content:space-between;align-items:center;gap:var(--indent-2xs);display:flex}.TicketDetailsCard-module__bZT8nW__titleSection{align-items:baseline;gap:var(--indent-3xs);display:flex}.TicketDetailsCard-module__bZT8nW__titleId{color:var(--color-base-60)}.TicketDetailsCard-module__bZT8nW__content{padding:0 var(--indent-lg) var(--indent-lg);gap:var(--indent-lg);flex-direction:column;display:flex}.TicketDetailsCard-module__bZT8nW__spamContent{align-items:center;gap:var(--indent-xs);flex-wrap:wrap;display:flex}.TicketDetailsCard-module__bZT8nW__spamTag{align-self:flex-start}
.TicketAiInsights-module__azb_7q__content{padding:var(--indent-lg);border:var(--border-neutral);border-radius:var(--br-lg);background-color:var(--color-paper);gap:var(--indent-2xs);flex-direction:column;display:flex}.TicketAiInsights-module__azb_7q__row{align-items:baseline;gap:var(--indent-2xs);display:flex}.TicketAiInsights-module__azb_7q__row__question{flex:1 0 35%}.TicketAiInsights-module__azb_7q__row__value{flex:65%;min-width:0}.TicketAiInsights-module__azb_7q__value{overflow-wrap:anywhere;text-align:right}.TicketAiInsights-module__azb_7q__settingsLink{color:var(--color-primary);text-decoration:underline}.TicketAiInsights-module__azb_7q__settingsLink:hover{color:var(--color-primary-10)}
.TicketAiInsightsPanel-module__JNElfW__content{padding:var(--indent-sm) var(--indent-lg);gap:var(--indent-sm);flex-direction:column;display:flex}
.TicketDetailsBar-module__qsXKxG__bar{justify-content:space-between;align-items:center;gap:var(--indent-xs);width:100%;display:flex}.TicketDetailsBar-module__qsXKxG__details{align-items:center;gap:var(--indent-sm);display:flex}.TicketDetailsBar-module__qsXKxG__right{align-items:center;gap:var(--indent-2xs);display:flex}
.TicketDetails-module__Cf87ya__drawerContent{background-color:var(--color-secondary-6);width:960px;height:100%}@media (max-width:960px){.TicketDetails-module__Cf87ya__drawerContent{width:100vw}}
.TicketNotification-module__4MO6-a__cardContainer{gap:var(--indent-6xs);background:0 0}.TicketNotification-module__4MO6-a__content{display:flex}.TicketNotification-module__4MO6-a__avatars{margin-right:var(--indent-2xs);margin-left:var(--indent-2xs);justify-content:center;gap:var(--indent-5xs);flex-wrap:wrap;display:flex}
.TicketViewNeoLayout-module__ziVmjq__ticketPage{gap:var(--indent-7xs);--ticket-gap:var(--indent-7xs);height:100%;display:flex;overflow:auto}.TicketViewNeoLayout-module__ziVmjq__ticketPage__main{flex-grow:1}.TicketViewNeoLayout-module__ziVmjq__main{gap:var(--ticket-gap);flex-direction:column;display:flex;overflow:hidden}.TicketViewNeoLayout-module__ziVmjq__main__ticket{flex-grow:1}
.NeoSuggestionCard-module__6tE9Nq__card{border-radius:var(--rounding-secondary);background-color:var(--color-primary-20);color:var(--color-primary-60);flex-direction:column;display:flex;overflow:hidden;box-shadow:0 0 40px 16px #ffffff8c}.NeoSuggestionCard-module__6tE9Nq__content{padding:var(--indent-sm) var(--indent-lg);gap:var(--indent-2xs);flex-direction:column;display:flex}.NeoSuggestionCard-module__6tE9Nq__iconWrapper{width:fit-content;padding:var(--indent-2xs);background-color:var(--color-primary-30);border-radius:50%;justify-content:center;align-items:center;display:flex}.NeoSuggestionCard-module__6tE9Nq__icon{color:var(--color-primary-60)}.NeoSuggestionCard-module__6tE9Nq__actions{padding:0 var(--indent-lg) var(--indent-lg);gap:var(--indent-2xs);display:flex}.NeoSuggestionCard-module__6tE9Nq__actions__tryButton{flex:1 0 0}
.NeoSuggestionCardCollapsed-module__bBc0Pa__card.NeoSuggestionCardCollapsed-module__bBc0Pa__card{width:100%;padding:var(--indent-2xs);background-color:var(--color-paper);align-items:center;gap:var(--indent-2xs);flex-direction:row}.NeoSuggestionCardCollapsed-module__bBc0Pa__card__label{text-align:left;flex:1 0 0;min-width:0}.NeoSuggestionCardCollapsed-module__bBc0Pa__arrow{color:var(--color-base-60)}
.NeoSuggestionCollapsed-module__PAB5MW__entry{padding:var(--indent-sm) var(--indent-xl-plus) var(--indent-2xs)}
.TicketBriefSummary-module__mvID-W__ticketSummary{padding:var(--indent-lg);border:var(--border-paper);border-radius:var(--rounding-primary);background:var(--color-gradient-blue);gap:var(--indent-5xs);flex-direction:column;display:flex}.TicketBriefSummary-module__mvID-W__summaryHeader{justify-content:space-between;align-items:center;gap:var(--indent-5xs);display:flex}.TicketBriefSummary-module__mvID-W__summaryHeaderTitle{align-items:center;gap:var(--indent-5xs);display:flex}.TicketBriefSummary-module__mvID-W__summaryHeaderIconContainer{color:var(--color-primary-10)}.TicketBriefSummary-module__mvID-W__summaryRefresh{opacity:0;transition:opacity var(--transition-fast)}.TicketBriefSummary-module__mvID-W__ticketSummary:hover .TicketBriefSummary-module__mvID-W__summaryRefresh,.TicketBriefSummary-module__mvID-W__ticketSummary:focus-within .TicketBriefSummary-module__mvID-W__summaryRefresh{opacity:1}.TicketBriefSummary-module__mvID-W__summaryBody{font-size:var(--font-size-md);line-height:var(--text-line-height-m)}
.TicketTags-module__N1uPMa__refresh{opacity:0;transition:opacity var(--transition-fast)}.TicketTags-module__N1uPMa__container:hover .TicketTags-module__N1uPMa__refresh,.TicketTags-module__N1uPMa__container:focus-within .TicketTags-module__N1uPMa__refresh{opacity:1}
.Card-module__1i0F-W__card{background-color:var(--color-secondary-6);flex-direction:column;min-width:0;display:flex;position:relative}.Card-module__1i0F-W__card_variant_floating{border-radius:var(--rounding-secondary);box-shadow:var(--drop-shadow-15);overflow:hidden}.Card-module__1i0F-W__card_variant_outlined{border:var(--border-black-quaternary);border-radius:var(--rounding-secondary);box-shadow:var(--drop-shadow-15);overflow:hidden}
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